{"id":2763,"date":"2019-11-22T11:12:54","date_gmt":"2019-11-22T10:12:54","guid":{"rendered":"https:\/\/dataworld.com\/support\/"},"modified":"2022-11-15T11:22:37","modified_gmt":"2022-11-15T10:22:37","slug":"support","status":"publish","type":"page","link":"https:\/\/dataworld.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><section class=\"kc-elm kc-css-313392 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-411833 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-896355 kc-raw-code\">\n\t\t\t<!-- START Support REVOLUTION SLIDER 6.7.41 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_96_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_96_1\" style=\"\" data-version=\"6.7.41\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-166\" data-title=\"Slide\" data-anim=\"ms:1000;r:0;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"Support\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/dataworld.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/transparent.png\" data-bg=\"c:#b3b3aa;\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-96-slide-166-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:90px,74px,56px,34px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;l:22,18,13,8;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;font-family:'Raleway';\"\n\t\t\t\t\t\t\t>SUPPORT \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-96-slide-166-layer-2\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;yo:154px,127px,96px,59px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:40,33,25,15;l:40,33,25,15;fw:700;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:7;font-family:'Roboto';\"\n\t\t\t\t\t\t\t>Our support is always available for you \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_96_1',rl:[1240,1024,778,480],el:[300,330,251,155],gw:[1240,1024,778,480],gh:[300,330,251,155],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider961\"]!==undefined) {window.RS_MODULES.modules[\"revslider961\"].once = false;window.revapi96 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div><div class=\"kc-elm kc-css-672431\" style=\"height: 80px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-13039 kc_text_block\"><\/p>\n<p>\nThe individual configuration of your software requires individual support. Our specialists in your area know your needs from practical experience and can accompany your project from A to Z.<\/p>\n<p>In addition, our experts are constantly involved in the latest technological developments and can provide you with optimal advice on choosing the most suitable state-of-the-art business model for you.<\/p>\n<p>Of course we offer you Service Level Agreements (SLA) so that you can rely on us 100 percent. Our specialists are there for you 365 days a year and respond to your needs within the agreed time.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-180210\" style=\"height: 20px; clear: both; width:100%;\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"kc-elm kc-css-643856 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-682401 kc_col-sm-6 kc_column kc_col-sm-6\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-580082 kc_text_block\"><\/p>\n<h2><strong>Customer Support:&nbsp;<\/strong><\/h2>\n<p>Customer Portal Login: <a href=\"https:\/\/servicedesk.dataworld.com\/sap\/bc\/ui5_ui5\/ui2\/ushell\/shells\/abap\/FioriLaunchpad.html\" target=\"_blank\" rel=\"noopener\">https:\/\/servicedesk.dataworld.com\/sap\/bc\/ui2\/flp<\/a><\/p>\n<p><a href=\"https:\/\/get.teamviewer.com\/dataworld\" target=\"_blank\" rel=\"noopener noreferrer\">Remote Screensharing<\/a><\/p>\n<h2><strong>&nbsp;<\/strong><\/h2>\n<h2><strong>Hotline \/ Mail address:<\/strong><\/h2>\n<p>+41 848 204 333<\/p>\n<p>+41 58 591 90 99 (from abroad\/overseas)<\/p>\n<p><a href=\"mailto:support@dataworld.com\">support@dataworld.com<\/a><\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-960677\" style=\"height: 20px; clear: both; width:100%;\"><\/div><\/div><\/div><div class=\"kc-elm kc-css-949187 kc_col-sm-6 kc_column kc_col-sm-6\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-198343 kc_text_block\"><\/p>\n<h2><b>Prio 1 Incidents can only be opened by phone!<\/b><\/h2>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2763","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support &amp; Service Level Agreements (SLA) - dataworld<\/title>\n<meta name=\"description\" content=\"The individual configuration of your software requires individual support. 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